About Me
Hi! I'm Jesselle , a Virtual Assistant with previous BPO experience in both healthcare insurance verification and customer support environments.
My healthcare experience involved supporting insurance-related processes such as checking eligibility and benefits information, documenting results, and assisting with insurance-related administrative tasks.
My customer support experience includes 6 months supporting a Walmart account , where I handled customer calls regarding orders, refunds, cancellations, order tracking, and general concerns.
I am comfortable communicating with customers, explaining information clearly, documenting concerns, following procedures, and making sure issues are properly handled.
While my previous healthcare experience was several years ago, I am willing and prepared to relearn current insurance verification workflows, systems, and client-specific processes.
I value accuracy, professionalism, patience, clear communication, and reliable follow-through.
Work Experience
Previous work experience that supports my current focus as a Virtual Assistant.
Previous healthcare BPO experience supporting insurance-related administrative processes.
- Checked patient insurance eligibility
- Reviewed available benefits information
- Documented verification results
- Assisted with insurance-related information
- Followed client-specific procedures
Handled inbound calls for a Walmart customer service account and assisted customers with inquiries and concerns.
- Assisted with customer order concerns
- Checked and explained order status
- Assisted with order tracking
- Handled refund-related concerns
- Assisted with cancellation requests
- Explained information clearly to customers
- Provided general customer assistance
Independent experience providing social media and digital services to clients, page owners, and online businesses.
- Assisted Facebook page owners with achieving monetization
- Provided social media engagement and digital services through an online platform
- Managed client and reseller orders and inquiries
- Provided personalized guidance and support for Facebook pages
- Handled online service operations and client communication
Skills
Skills I can bring to healthcare teams, businesses, and customer support operations.
Work Samples
Interactive demonstrations created to showcase my communication, organization, customer support, and healthcare administrative skills.
Resume
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Contact Me
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